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Advisory & Transformation
Optimising an FTTH production process
Audit and improvement of a production process to cut processing time, smooth operations and secure lasting economic gains.
Context
The process for handling fibre connection requests, involving several teams and tools, with lead times judged too long and a significant amount of rework.
Challenge
Identifying the real causes of delay and rework, then putting in place improvements the teams would accept and that could be measured over time.
Engagement
- End-to-end mapping of the process and measurement of processing times.
- Identification of friction points, breaks in flow and non-value-adding tasks.
- Design and testing of improvements with the teams concerned.
- Introduction of tracking indicators and a continuous improvement loop.
Results
- Reduced processing time for requests.
- Less rework and smoother handovers between teams.
- Recurring economic gains across the production chain.
Takeaway
Lasting gains come from simplifying the process and winning the teams' buy-in, not from adding another tool.